FAQs

GENERAL INQUIRIES

Q. What are the touring box office hours of operation?​

A. Click on INFO for your city on the Shows & Tickets tab for the box office schedule.

 

Q. What forms of payment are accepted at the UniverSoul Circus?​

A. The UniverSoul Circus accepts cash, VISA, Mastercard and American Express debit/credit cards for all ticket, concession and merchandise purchases.  Cardholder MUST be present at time of purchase. For your protection we request that a valid ID be presented for all credit card purchases.

 

Q. Who requires a ticket for admission to the show?​

A. Infants 11 months and younger are free but MUST sit on adult's lap. Everyone 12 months and older MUST have a ticket. 

 

Q. If I miss my show, can I receive a refund or exchange my tickets for another show?​

A. UniverSoul Circus does not offer any refunds or exchanges after purchase.

 

Q. Can my organization get ticket donations from the Circus?​

A. From time to time we have tickets available for charities and other community based organizations. For consideration, email a letter to info@universoulcircus.com stating your name, the mission of your organization, the city in which your organization would like to attend the show, address of organization, phone number of organization and how many tickets your organization is requesting. Requests are not to exceed a maximum of 25 tickets. ***NOTE: If selected, your organization MUST submit proof of 501(c)3 status.

 

Q. How long does the show last?

A. Every show is typically 2 1/2 hours in length.

Q. Is there parking at UniverSoul Circus?

A. For parking information including availability, rates and ADA accessibility, please visit your city's page.

Q. Does UniverSoul Circus provide accommodations for persons with accessible needs?

A. Here at UniverSoul Circus, we are dedicated to making our facilities accessible to guests with disabilities and ensuring that your experience under our Big Top is truly the BEST ever. We take pride in fully complying with the American Disabilities Act. Accessible seating, knowledgeable and helpful ushers and accessible parking are all available for your comfort and enjoyment. Designated parking spaces are provided for guests with ADA placards.

Q. Does UniverSoul Circus cancel due to weather?

A. All performances occur whether there is rain or shine because the show takes place under our state-of-the-art, climate controlled Big Top. However, your safety is our number one concern. In the rare event that circumstances prevent us from having a show, we will post cancellation messages on our website, social media and discretionary media channels.

 

 
GROUP SALES
Q. What are the procedures to submit a Group Sales order inquiry?​

A. To inquire about a group sales order (20 or more people), please complete our online inquiry form located on our Shows & Tickets page. You will receive a response within 24 hours by a ticketing agent.

 

Q. Can I request specific seats for my order?

A. No. Tickets are processed in the order in which payment is received. Therefore, we are unable to accept requests for specific seats. Tickets are pulled from the best seats available.

 

Q. Can I order individual tickets?​

A. Yes, via Ticketmaster. Visit www.ticketmaster.com OR via call 1-800-745-3000 for phone purchases.

 

Q. How many tickets consist of a group?

A. Twenty (20) or more tickets.

 

Q. After I place my order, can I order additional tickets?

A. If an order has already been submitted & processed by our Ticketing Department, any additions to that order must be a minimum of twenty (20) tickets.

 

Q. What happens if my order is not paid by the deadline date?

A. Tickets that are not paid for by the payment deadline date will be released to the general public.

 

Q. What is the cancellation policy?

A. An order may be cancelled at any time before payment is made. Once payment has been made, there are no refunds or exchanges on tickets.

 

Q. What is the normal deadline to place a group sales order?

A. Four (4) weeks prior to the show opening.

 

Q. Do bus drivers and chaperones need to purchase a ticket if they would like to attend the show?

A. Yes. Every person needs a ticket to gain admission into the Big Top.

MOBILE TICKET GUIDE
Q. How do I access my mobile tickets?
A. See the steps below to learn how to access your mobile tickets.
 
 
 

Click below to learn more about My UniverSoul Circus account and managing your tickets.

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