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Group Sales FAQ

Q. After I place my order, can I order additional tickets?
A. If an order has already been submitted & processed by our Ticketing Department, any additions to that order must be a minimum of twenty (20) tickets.
Q. Are there any other fees associated with the purchase of group tickets?
A. Yes, a $7 fee is applied to ALL orders to cover shipping & handling.
Q. Can I order individual tickets from your online system?
A. Unless otherwise specified, the online order processing system is strictly reserved for group sales of 20 or more tickets.
Q. Can I request specific seats for my order?
A. No. UniverSoul Circus processes tickets in the order in which payment is received. Therefore, we are unable to accept requests for specific seats.  Generally, tickets for online orders are pulled from center grandstand sections G & H or side grandstand sections I & J.
Q. How can I know where my seats are located?
A. Because the interface is not a live Ticketing system, UniverSoul Circus can not guarantee a specific section. However, tickets for online orders are generally taken from center grandstand sections G & H or side grandstand sections I & J. Click here to view our seating chart.
Q. How many tickets consist of a group?
A.

Twenty (20) or more people
Q. How soon are tickets delivered after placing a group sales order?
A. Two (2) weeks prior to show opening
Q. I want to pay by check, where do I send my payment?
A. UniverSoul Circus
Group Sales Department
510 Whitehall Street
Atlanta, GA 30303
Q. I want to pay by credit card, how do I submit my payment?
A. If your order is placed within our call center, you may fax a completed credit card authorization form, a copy of your state issued ID, and a copy of the front and back of the credit card being used to (404) 880-0388.
Q. Is my credit card charged immediately once I submit the credit card authorization form?
A. No. UniverSoul Circus will never charge your card until we can guarantee your seats. Normally, your card will be charged within two to three business of receipt of authorization. If for some reason your requested show date/time is not available, you will be contacted via phone and offered another show date/time.
Q. What are the procedures to submit a Group Sales order?
A.

A completed group sales order form must be submitted to the UniverSoul Circus Group Sales Department.  You may do so by calling (800) 316-7439 or by submitting an online order form. If your order is submitted online, you will receive an email to confirm receipt of your order (this does not confirm seats).  Within two business days, you will receive a second email to confirm your seats. Once UniverSoul Circus has confirmed availability, your credit will then be charged. If your requested show date/time is unavailable, you will be contacted via phone by a Group Sales Representative and offered another date/time.  NOTE: Your credit card will NOT be charged until UniverSoul Circus has confirmed seat availability.
Q. What happens if my order is not paid by the deadline date?
A. Tickets that are not paid for by the payment deadline date will be released to the general public.
Q. What is the cancellation policy?
A. An order may be cancelled at any time before payment is made. Once payment has been made, there are no refunds or exchanges on tickets.
Q. What is the deadline to place a group sales order?
A. One (1) month prior to the show opening.
Q. What is your credit card authorization policy?
A. All credit card information provided must be true and accurate. We request that patrons complete the credit card authorization form in its entirety to ensure proper processing of the order. Patrons are asked to fax a copy of their state ID along with a copy of the front and back of the credit card (signature must be on signature panel) being used to (404) 880-0388. By completing this information, patrons acknowledge that they agree to all UniverSoul Circus policies and procedures including but not limited to the cancellation policy. Click here to download a credit card authorization form.
Q. What is your order processing policy?
A. Ticket orders are processed in the order in which payment is received.
Q. What method of payment is accepted if I submit my order electronically?
A. If you submit your order electronically you MUST pay via credit card.
Q. What methods of payment are acceptable for group sales orders?
A. If your order is placed electronically, only credit card payments are accepted. If you placed your order with our call center, we accept money order, cashier’s check, company check and all major credit cards. NO PERSONAL CHECKS

Community Affairs

Q. How do I receive complimentary tickets for my non-profit organization?
A.

Fax or Mail a letter attn: Community Affairs stating the function of your organization, the city in which your organization would like to attend the show, full address and contact phone number of organization and how many tickets your organization is requesting. Requests are not to exceed a maximum of 25 tickets.

NOTE: ** If selected, organization MUST submit a 501-c3 **
Q. How will I know if my organization is selected?
A. Considering the large number of request we receive, only if your organization is receiving tickets will you be contacted. All request for tickets are only acknowledged by written request. Incomplete written request and phone request will not be considered for complimentary tickets. Organizations that have submitted a request further in advance will be contacted on a first come first serve basis.
Q. How will I receive my tickets?
A. Tickets will be mailed to your organization prior to show date, unless otherwise prior arrangements have been made.
Q. If I call will this increase my chances of receiving tickets?
A. NO, ticket distribution is based on inventory and on a first come first serve basis. If your organization is selected you will be contacted.
Q. When will organizations be contacted?
A.

About two weeks from opening day of the show Community Affairs will begin to contact organizations to inform them they will receive tickets.

General Inquiries

Q. Can my organization get ticket donations from the Circus?
A. From time to time we have tickets available for charities and other community based organizations. Please click here for more information.
Q. Does UniverSoul Circus include animal acts?
A. Yes, our 2006 show includes Lions and Elephants.
Q. How do I purchase tickets?
A. You can contact Ticketmaster (link) or call our Group Sales Department at 1-800-316-7439 for orders of 20 or more.
Q. How long has UniverSoul Circus been performing?
A. We are now in our 13th year.
Q. How many acts does your circus have?
A. 17
Q. How many cities will UniverSoul Circus tour in 2006?
A. 26 cities, all in the United States. Our tour season started in February and ends in November. Our tour cities are listed here.
Q. How much do tickets cost?
A. All seats for all 10:30 a.m. shows are $10. All seats for Sunday shows at 1 p.m. are $15 (Some markets do not have Sunday 1 p.m. shows). Otherwise, tickets vary. Please contact Ticketmaster (link) or our Group Sales Department at 1-800-316-7439.
Q. Is UniverSoul Circus made up solely of African American performers?
A. The circus is owned by an African American, but its performers represent more than 11 countries from around the world. They are of African, European, Latin, and Asian, descent.
Q. What time do doors open?
A. Doors open one hour prior to show time.
Q. What type of Venue does UniverSoul Circus perform?
A. We play in a single ring big top tent which may hold up to 2,400 people, depending on local regulations. The intimate seating arrangement affords all patrons “The Best Seat in the House.”
Q. Where are the corporate headquarters of UniverSoul Circus
A. Atlanta, Georgia, USA
Q. Who is the Ringmaster of UniverSoul Circus?
A.

The Ringmaster is Tony Tone. And his sidekick is Zeke.